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FAQ





The license key you sent me doesn't work!?

In every case so far, this has simply been a matter of the user not entering all of the license data. When you get your license data, you will get three pieces:
  • license key
  • name (the name it is registered to)
  • license type (single user or site license)
You must enter/set all three pieces. In most cases, people are simply not setting the license type. Another common problem is with the license key value - you must enter the key EXACTLY as it was written in the letter you've received. Finally, please ensure you are setting all of the license data before contacting us.

Note! If your registration fails you may try to verify your registration information at a different time of the day due to the heavy load of my Internet server.

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Can you make Tracker DeLuxe timer hangup my Dial-Up Networking connection?

When you have reached the time or cost limitation (specified by you) you will be confronted with a splash screen on which there is a button with which you may disconnect your dial-up connection. If you don't want to disconnect when the splash screen appears you may choose "ignore" to close the splash screen. If you have checked the checkbox "Disable ignore-button in alarm popup window", there is no way of not disconnect once the popup is displayed.

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Which versions of Windows does Tracker DeLuxe support?

Tracker DeLuxe supports the following operating systems:
  • Windows XP
  • Windows ME
  • Windows 98
  • Windows 2000
If the above list is not correct, please contact me.

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Isn't Tracker DeLuxe freeware?

No, sorry. Tracker DeLuxe is shareware. If you plan to keep using Tracker DeLuxe, you must purchase a license. See the registration page for details.

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How do I find the file which holds all my connections?

The file is named historydata.dld and can be found in the directory where you installed Tracker DeLuxe. The only reason why you shuld know this is for future backup operations, because the file is encrypted and is therefore not readable for the "human eye".
See the Operation Manual for a way to store the history in a file readable for other applications (such as Microsoft Excel).

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I've got more than one Internet provider and hence different dial-up costs. Does Tracker DeLuxe supports this?

No, Tracker DeLuxe does not support more than one set of fees.

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I've registered now. When will I receive my registration info?

As soon as I have received either your money by mail of a notification from DigitalCandle, I will create your registration information. Since I do have other things to do than just wait for mail, it may take a few days depending on how often I check my mail/e-mail, but usually it doesn't take more than a couple of days.

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© 2014 Daniel Lind Integritet